Friday, February 05, 2010
STB outsourced the World Expo volunteer recruitment to this company, Kingsmen Exhibits. I feel they really have to improve on their efficiency and relook into their relations with applicants.
First, they said they would notify shortlisted applicants for interview by mid January. Not receiving any news towards the end of January, I assumed I wasn't shortlisted, and decided to send an email to the person-in-charge to confirm it.
Not receiving any replies 2 working days later, I sent another email, this time not only to the person-in-charge, but I CC-ed to 2 other people in the department, to confirm whether interview notifications were sent out.
Again, not receiving any replies from the 3 people, a few working days later, I sent yet another email.
No news. No replies.
Not wanting this waiting game to affect the mid-year plans, I decided to call today.
I called once, the person was not available at that moment.
I called again, the person was still not available.
I called the third time, someone else answered and said that interviews were all done and closed.
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I understand there were more than 1000 applicants for 400 slots, so the majority were rejected. But 3 weeks after interview notifications were sent out, don't they have the decent politeness to reply to the rest of the less-worthy applicants?
If it's because there were too many mails to clear in their inboxes, then it probably reflects badly on their efficiency too. My 3 emails sent were more than a week ago already.
I'm not really disappointed with the rejection (which never came), since I have other concerns like Money, Time and YOG. But leaving things hanging in the air for the rest of the applicants, who needed an early answer to make plans for a 2-month worth of commitment, is really an example of poor relations and incompetency.
To anyone out there who is still waiting, you can stop.
人生是黑白的.
3:26 PM <3
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